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Transparent Cancellation Policy

Refund & Cancellation Policy

Last Updated: October 20, 2024

1. Overview

This policy outlines the refund and cancellation procedures for medical tourism services facilitated by Shifa AlHind. As we coordinate services with multiple third-party providers, refund eligibility depends on the specific service and timing of cancellation.

2. Our Coordination Services

Shifa AlHind's consultation and coordination services are FREE OF CHARGE. Therefore:

  • No refunds are applicable for our coordination services
  • You may cancel at any time without financial penalty to Shifa AlHind
  • We will assist you with cancellations with hospitals and other service providers

3. Hospital and Medical Services

Refunds for medical services are subject to individual hospital policies:

Pre-Treatment Cancellation

  • More than 30 days before: Usually full refund of deposits (minus processing fees)
  • 15-30 days before: Typically 50-75% refund
  • 7-14 days before: Typically 25-50% refund
  • Less than 7 days: Usually no refund

Post-Treatment

  • No refunds once treatment has begun
  • Partial refunds may be available for unused services
  • Complications or dissatisfaction do not automatically qualify for refunds

4. Travel and Accommodation

Flight Tickets

  • Subject to airline policies and ticket type
  • Cancellation fees typically apply
  • We recommend travel insurance for flexibility

Hotel Bookings

  • Usually free cancellation 24-48 hours before check-in
  • Some advance bookings may be non-refundable
  • We will clearly communicate cancellation terms before booking

5. Medical Emergencies

Special considerations for medical emergencies or complications:

  • If you cannot travel due to medical reasons, provide documentation
  • Most hospitals will reschedule without penalty
  • Some deposits may be transferable to future dates
  • Travel insurance may cover cancellation costs

6. Refund Process

To request a refund:

  1. Contact your case manager or email refunds@shifaalhind.com
  2. Provide booking details and reason for cancellation
  3. We will coordinate with hospitals and service providers
  4. Refunds are processed by the original payment method
  5. Processing time: 7-14 business days after approval

7. Force Majeure

In cases of force majeure (natural disasters, pandemics, war, etc.):

  • We will work with all parties to find solutions
  • Rescheduling is prioritized over cancellation
  • Refund terms may be more flexible
  • Travel insurance is strongly recommended

8. Dispute Resolution

If you dispute a refund decision:

  • Contact our customer service team
  • Provide supporting documentation
  • We will review and respond within 5 business days
  • Escalate to management if necessary

9. Recommendations

We Strongly Recommend:

  • Purchase comprehensive travel and medical insurance
  • Book refundable or flexible travel options when possible
  • Read and understand all terms before making payments
  • Keep all booking confirmations and receipts
  • Communicate cancellations as early as possible

10. Contact Us

For refund requests or questions:

Shifa AlHind Refunds Department

Email: refunds@shifaalhind.com

Phone: +971 50 123 4567

WhatsApp: +971 50 123 4567

Business Hours: 24/7 Support